Contact Information Policy

Overview

This Contact Information Policy outlines how customers can get in touch with us, how we handle inquiries, and what you can expect when reaching out.

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How to Contact Us

If you have any questions, concerns, or requests, you can contact us using the following methods:

Email: enquiries@dakcraftdesigns.com
Contact Form: Available on our website
Phone Number: 07850861300

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Customer Support Hours

Our support team is available during the following hours:

Monday – Friday: 9:00 AM – 3:00 PM (GMT)
We aim to respond to all inquiries within 24–48 hours.

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Order Support

For help with an order, please include:

• Your order number

• The email address used at checkout

• A brief description of the issue

This helps us resolve your request as quickly as possible.

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Business & Media Inquiries

For partnerships, collaborations, or press inquiries, please contact:

Email: enquiries@dakcraftdesigns.com

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Response Times

We strive to respond promptly:

• General inquiries: within 24–48 hours

• Order-related issues: within 1–2 business days

Response times may be longer during busy periods or holidays.

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Updates to Contact Information

We may update our contact details from time to time. Any changes will be reflected on this page.

Customer Responsibility

Please ensure that the contact information you provide (such as your email address) is accurate so we can respond effectively.

Last updated: 23.03.26